Initially, we had heard about OrderNext in our search for a food ordering application that would ensure a safe ordering and delivery experience for our customers at Pine Ridge Golf Club. Since COVID-19 had disrupted our previous way of working, we wanted to transition to an online ordering platform, and OrderNext – the service provided by VenueNext Europe – has exceeded our expectations.
From the get-go, the platform has been incredibly easy to use and prioritised user experience. With 86% of transactions done through the app, our direct feedback from customers has been that they are spending more money because they no longer need to order at the bar. Customers are also not faced with the awkward scramble when paying for the bill, as your smartphone remembers pay details and each user can pay upfront for their service. We will definitely be using an online app going forward, the transition has been great and OrderNext provides a fantastic solution that keeps our customers and staff happy and safe.
Richard Woolley
Manager, Pine Ridge Golf Club
For Hugh Carol Home Cooking, communication with our customers is incredibly key and integral for the business. Our previous method of order and delivery was much more process driven, with orders being done manually. We first discovered OrderNext through an Instagram advert, and since integrating the platform, our business operation has changed dramatically. Our customers have easy access to menus and images of their food; the process has been straight forward and we’ve had no teething issues switching to using OrderNext. The OrderNext team is always on hand, providing reassurance that the system works to fulfil our business needs. Overall, the platform has increased efficiency and allowed us more time to plan for the future – rather than get stuck in day to day administrative tasks. We’d recommend OrderNext to any hospitality or take away business who are looking for something reliable, simple and streamlined.
Kenny Rea
Hugh Carrol Home Cooking
We were looking at ways to re-open safely and trying to find the right solution. It needed to be quick to use and easy to understand for staff and customers alike. When we came across OrderNext – the QR code service from VenueNext Europe – it was exactly what a pub and restaurant like ours needed. Using their own mobiles to order and pay for food and drinks, customers no longer need to queue up – everything is ordered straight to their tables. It’s provided that level of reassurance that customers needed in order to enjoy pubs again. I’d certainly recommend OrderNext to other establishments too
Sharon Retmanski
Manager – The Queen’s Inn Pub, Restaurant & Hotel
OrderNext has been a great addition to our restaurant business, allowing us to move forward when in such uncertain times. Ahead of re-opening, like many other food and beverage venues, we had many elements to consider. Tackling contactless ordering and payments alongside providing our customers with peace of mind during their visit were business-critical decisions we needed to make.
OrderNext, the service provided by VenueNext Europe has really helped ease the pressures. Integration into our system was straight forward with the support of the OrderNext team. Once up and running, it’s allowed our small team to operate efficiently and the delight we’ve seen from customers on first use the QR-based service has been great to see. We’ve also benefited from the statistics and insights the app provides on sales – invaluable when making further business-critical decisions as we begin to tackle the summer ahead.
John McGale
Manager and Owner, Carron Restaurant
OrderNext has really helped us reach and service more customers, it’s really that simple. With the hot weather we’ve enjoyed this summer, a hog roast is going to be really popular at venues and private events so we wanted to make it really easy for customers to book us for their events. Having the added function of managing orders via the QR code service from OrderNext – part of VenueNext Europe – has meant no queues for food and no added hassle for venue managers or event organisers. It has really set us up during an uncertain time via the impact of covid. Everyone can now focus on enjoying our hog roast rather than worrying about health and safety when dining out.
Adrian Clarke
Anglesey Hog Roasts
